You may return your new MOT purchase in its original packaging and condition within 14 days of receipt. Items should be returned new, unused, and with all MOT tags. If 30 days have gone by since the date of purchase, unfortunately we can’t offer you any refunds or exchanges.

MOT reserves the right to refuse returned items that are not in their original condition for the following reasons (but not limited to): missing original packaging, item packed differently from how it was received, missing components, visible cause by the customer or incorrect packaging. Make sure to include your order number as well as reason for the return.

The customer is responsible for any shipping charges associated with returning an item to our warehouse. Please contact our customer team to request a return at hello@memoriesoftoday.it .

If your order has been returned to our warehouse due to failed delivery attempts, you can request a refund minus the accumulated order charges, or we can reship your order once you have paid the return shipping costs.

We do not offer direct exchanges. Orders can be changed by returning a refund and submitting a new order. We only replace items if they are defective or damaged. If you need an exchange with the same item, send us an email to hello@memoriesoftoday.it .

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.

1. Wrong or damaged orders

If you think there is an issue with your MOTs product or if something is missing from your order, we are here to help you resolve the situation as quickly as possible.

Please, start by filing a claim here and submit the following information:

• Order number

• Photo of the damaged item, outer packaging and shipping label

• Item no. / Product SKU: ex. BE_CAL_ONE_V_7044 #22 00008

Please hold on to all packaging and products while we review your request.

Be sure to check all packages upon delivery. Report any visible damage directly to the courier before signing for delivery. Make sure it is noted on the delivery receipt and signed by the courier. Take photos of visible damage to document potential problems.

Note: Delivered goods need to be checked for potential delivery damage within 48 hours of delivery. This also includes deliveries for projects with more distant installation data. Make sure to report any complaints within this 48-hour period. We reserve the right to reject claims submitted beyond this limit (this does not apply to warranty claims).

If your tracking information shows that your package was delivered but you have not received it, please contact our customer team at hello@memoriesoftoday.it .

Note: We do not take responsibility for lost / missed packages which communicate successful delivery to the order address.

2. Refunds

Please note that it can take up to 10 business days for the refund to appear in your account. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.

Once your return has been received and inspected, we will send you an email to let you know that the item has been received. We will also notify you of the approval or rejection of your refund request. The original shipping charges will not be refunded.

If your request is approved, the refund will be processed and a credit will automatically be applied to your original card or payment method within a certain number of days.

Please note that it can take up to 10 business days for the refund to appear in your account. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.

If you haven’t received a refund yet, first double check your bank account. Then contact the credit card company or your bank. There is often some processing time for registering for a refund.

If you have already followed these steps and you have not yet received your refund, write to us at the following address: hello@memoreisoftoday.it .

3. Sale items

Only full priced items can be refunded. Unfortunately, no refunds are possible for items on sale.

4. Gifts

If at the time of purchase the item was marked as a gift and shipped directly to you, you will receive a voucher corresponding to the value of the return. Upon receipt of the return item, the gift certificate will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to be delivered to you in person, we will send a refund to the gift giver and they will know of your return.

5. Shipment

To make a return, send the product to the following address: Via San Filippo Neri 22, 35043 Monselice (PD), Italy.

MOT will refund the full amount of the returned products – all other expenses related to returns or exchanges are covered by the customer.

Depending on the country you live in, the time it takes for your product to be delivered may vary.

If you need to ship an item with a shipping value of more than € 75, consider using a trackable service or insuring the shipment. We do not guarantee that we will receive the returned item.